I was well impressed though - when I asked if a BMW main dealer could be arranged to replace the glass, instead of a windscreen specialist, they told me that I could do that without any difference in cost, all I have to do is get the dealer to send the invoice to the claims department, and I pay the same £60 excess! (well I pay the whole amount and they refund me, less the £60).
I was expecting to have to fight for this, and even pay more! My insurer is MoreThan, btw.
Anyone else had similar experiences?







