Seal & protect - mugged

Post Wed May 01, 2013 11:19 am

My bum hurts!

Just bought a car from a BMW main dealer in Donny. paid for seal and protect as they properly sold it to me as a vehicle detailing and interior deep clean.

What a load of nonsense. It's had a quick wash and a wipe over with a bit of wax, or so it seems. Swirl marks all still evident, interior still has grubby marks here and there. Car also had water marks all over it - why when it had just been 'polished' I have no idea.

I'm about to complain, but thought i'd post in here first to see if some useful types can give me any additional ammo for my complaint.

I looked at a local car detailing companies website and they quoted £299 for paint correction detailing that takes anywhere from 15 - 40 hours depending on how much work is required.

BMW seal and protect £395 - what a fooking mug I am!

Post Wed May 01, 2013 11:21 am

If thats true thats shocking!!get some pics up...

Take it back and complain,they will sort it im sure..

Post Wed May 01, 2013 11:41 am

S/P was done on my X1 as part of deal,seems to be ok 2 years down the line just needs a wash & leather ,comes up a treat.Did you get a bag full of cleaning products with car,if not it looks like its not been done. Take the fooker back.

Post Wed May 01, 2013 11:43 am

I wouldn't have paid £395 for that anyway! Think how many top quality cleaning products you could have bought, done it yourself and still have the products to do it many more times!

Did they have a glass door? Because they saw you coming!

Post Wed May 01, 2013 1:14 pm

ross_jsy wrote:Did they have a glass door? Because they saw you coming!

Guilty...

Having looked at other detailing sites etc.. for what they described it seemed fair enough, but what has been delivered doesn't match what was described at all.

I have the bag of cleaning products in the boot. I think if it had actually been detailed, I would have been happ(ier).

Post Wed May 01, 2013 2:37 pm

Fact = £30 of product applied badly by one of the car wash guys and £350 for the dealer. Yes your bottom has been gaped !

Post Wed May 01, 2013 6:10 pm

Seal and Protect is really pushed by Stratstone. It's a waste of time and most buyers see it for the scam it is. Let the Kosovans wash it once a month and bollocks to it.

Post Wed May 01, 2013 6:24 pm

A couple of professional detailers I know would charge £250-£450 but you'd have proper job done with quality products

Post Wed May 01, 2013 6:46 pm

All dealers have been selling these miracle shine style 'packages' for years. It's all bullcrap, and an easy way to bump a couple of hundred quids profit on a sale where margins are tight.

and as said above, they buy the stuff at about £30 a pop, and can usually spread it out over two cars

Post Wed May 01, 2013 11:33 pm

Gutted doesn't cover it.

Though Mrs Kemlo is on the case, she is a professional complainer. Fingers crossed we'll get something back from them.

Post Thu May 02, 2013 12:42 am

If you do get a refund and want some one to do it, drop me a PM and I'll point you in the right direction of a reputable detailer in your area

Post Thu May 02, 2013 6:31 am

harry_p wrote:All dealers have been selling these miracle shine style 'packages' for years. It's all bullcrap, and an easy way to bump a couple of hundred quids profit on a sale where margins are tight.

I can remember Toyota doing it in 1982 when a mates dad bought a brand new Celica.

Post Thu May 02, 2013 7:13 am

I bought a brand new set of seal and protect last year off a guy on eBay who had a few sets. Guessing he worked for bmw. I paid something like £20 posted. I didn't realise bmw charge that much for it

Post Thu May 02, 2013 8:12 am

I'll get me coat...

Post Thu May 02, 2013 8:30 am

£400 hope you was wearing fresh underwear when you had your pants pulled down

If i was you i would be very angry and had done the same thing you did, send the girlfriend to go sort it out as she likes to complain

Post Thu May 02, 2013 9:26 pm

Nobody made the OP take the £400 fisting , it was his choice. The moral of the story is , do your research first first, sign on the dotted line later !

Post Thu May 02, 2013 9:28 pm

pacerpete wrote:Nobody made the OP take the £400 fisting , it was his choice. The moral of the story is , do your research first first, sign on the dotted line later !

Amen to that.

Lesson learned. An expensive lesson at that...

Though, I maintain that they haven't delivered anywhere close to what was promised. The description was very detailed, the delivery was slapdash at best.

Be nice to claw something back, but we will see.