NEGATIVE-bigbavarianbeauties

[Kos]

postage was about £10 more than what it cost them, but can that £10 quid be justified in time wrapping a strut brace in bubble wrap, and taking it to the post office ? come on, it would take 5 minutes to wrap it and post office cant be that far away. i can name 3 post offices with in 10 minutes of me

[Jon_Bmw]

I am a lucky lad, I have one around 60 yards away, small little village thing, but it does everything I want.

Not sure Kos, but £1 in fuel, 20 mins of someones time. It is annoying when the cust finds out they have paid more than the label price, but there are other costs to bare in mind. Put it this way, shaz presumably paid the orginal value without complaining, it was only after looking at the postage value he got annoyed.

Anyway, who cares, the man has his strut brace.

[Kos]

on a serious note, the time factor shold be build in to the items sale price. all overheads should be built into that.

but it is true, he was happy to pay the postage price , but the problem is the post office was 14400 minutes away

[Hellbound]

Thankyou Shaz for your constructive criticism once again. I know how you like to talk to people first before leaving negative remarks. As i have stated in my emails to you, pay pal payment was not received in my account due to enhanced paypal security following someone clearing out my pay pal account and me launching a dispute with them for fraud. I had no access to my account and then limited access with enhanced security as they investigated the claim, we all know what it is like to get money out of them at the best of times, try it at the worst.
Your strut brace was sent thru the post office, i have an arrangement with my local office who take the parcels i drop to them and then process them after the shutters go down, saves me queueing time and them obscure parcels in the shop, there is a postal strike, things get delayed, as expalined. Yours is one of unfortunately several parcels that are delayed, everyone else has been happy with the explanations for the delays, i am sorry you are not.
Your strut brace will be with you when the post gets thru, they may have had more to think about than your parcel, i am with them on that i am afraid.
Hope you enjoy it when it gets there!

Surely BBB have already responded. Paypal dispute was why it took so long.

Imo ( ).... if a business is having difficulties with a payment option, they should provide an alternate method for the customer. From the postage dates we can see his package was probably not delayed. From the postage amounts we can also see that BBB charge £10 for posting a package + markup from the item itself. A lot of businesses do this. Whether or not it's ethically right is for discussion on another thread. If it takes £10 and 20 minutes to pack up an item and send it then we can assume the individual is earning £30/hour.

As for the postal strike, they shouldn't modernize the Post Office at all...let it die a slow death.

[gareth]

on a serious note, the time factor shold be build in to the items sale price. all overheads should be built into that.

unfair in the case of a collection.
i personally charge enough to cover packing materials and the courier. everything i send is properly packed and that costs both time and materials. surely paying for whatever service you recieve is the most fair way of dealing with it?
at work, we charge £14.50 minimum for anything that goes out of the door. it does take time to get the address, pack it up, book a courier or deliver to the post office. for any real trader (maybe not a private chap working from home) charging labour for this is pain and simple business sense. maybe on a 2kg £200 morsel it's not needed, but on a bulky awkward but cheap part, there's no money there to be packing stuff up for free
it should always been on a tracked service though, for all parties involved

[Kos]

come on gareth,

the point of collection is fine but lets be a bit more realistic.

wrapping a strut brace, how long will it take ? taking it to a post office where BBB have an agreement to just drop the goods off and they process them with out BBB having to que up?

£10 mark up on postage is pushing it a bit, and in relation to the item price of £25 its a 40% loading.


i'd be hacked off if i saw the what shaz did especially after waiting 2 weeks !

whats done is done.

[gareth]

next time you sell something, start a stopwatch: time yourself from reading the shipping details to arriving home from the post office. now charge that labour at 25% of a fair labour rate, add £2 for materials and £1-2 for fuel and i bet it'll be about £10 it's all such a faff and does take time.

for a business this is fair as it'd dispacing staff from other chargable actvities. personal sales though are in free time and should be charge at that same 'free' rate.

imo of course

[Kos]

nope, dont agree with that

spadge is a full time trader and he dosent fuck about like that with postage prices.

[gareth]

he does not however have premises, staff or the overheads that go with them

[Kos]

gareth,

time to agree that we have different take on this.

£14 P&P for some thing that cost about £4 to post, and was straight forward to wrap in bubble wrap and take to a post office along with other items, and took 2 weeks to post is pushing the boundries of covering your overheads a bit too far.

i'm sure they are a bunch of nice guys at BBB, but still is that justification for how this transaction when ?

look at is from the perspective you dont know shaz and you dont know BBB, i'm sure you;d be a bit miffed if it was you.

any way , as i said at the top we both have different views so its time to leave this alone and put it to bed

[penton08]

i work for bbb and would like to try to put a end to this now!!! the strut brace was sold on ebay!! and should of been sorted through ebay. so why it has found it's way on to the zone i dont know. however.... we do seem to have droped the ball on this one, for which we apoligise. we are only human and we are quite busy so there may of been a slight delay in sending. the cost of postage has nothing to do with anyone but us and shaz, if it was seen as to high he should not of bought it!!! bubble wrap costs £25 a roll. and someone has to take it to a post office, and i'm dammed if i'm gonna work for free. so shaz..... we are sorry for the delay and any trouble we may of caused you!!!

just for the record.... we have MANY happy customers, and we try our best to help anyone!!

[magpie]

if this was/is an ebay purchase it has no place on here!


why is it on here

[Rav335uk]

if this was/is an ebay purchase it has no place on here!


why is it on here

I've read this, and it isn't mentioned anywhere.

[E30BeemerLad]

Guys, 4 pages of chat on a feedback thread is not on.

Feedback threads shouldn't be locked as a rule but this one is either going to get locked or a big clean up if people persist on diagnosing everything.

There doesn't appear to be much more to discuss, so just leave it at that

[Rodderz]

I just want to say that the chances are that BBB are sending enough stuff out each day so I would expect that the PO collect from them so there are no costs involved in going to the local PO!

[d6dph]

Wrong, They travel to the local PO. They are in the arse end of nowhere too so it's not a two minute drive I can assure you.

(Sorry Lee, Don't ban me!)

[Rodderz]

Then surely it would be cost effective for them to use a courier service instead then!?

[gareth]

gareth,

time to agree that we have different take on this.

any way , as i said at the top we both have different views so its time to leave this alone and put it to bed

i'd go along with that.
i think this thread has enough info for anyone to make their own informed decisions either way - if a little long winded