Rear Toe/Camber tabs - With price!

Sun May 31, 2009 9:13 pm

PM'd Toby about this yesterday and got a call the same day. He seems very genuine and eager to sort this all out. He had no idea I'd ordered/paid for any. So much for the list of buyers...

As I understood the bank details Dan PM'd were for TTV/20:20 vision, I hope this turns out the be the case and it's not gone anywhere else!

Sun May 31, 2009 10:50 pm

dont panic just yet I have already requested bank statements dating from 1st jan 09 and should have them on my desk mid morning monday (tomorrow) so should be able to tell you when you ring me, staright away and we can sort money back or parts despatched while your on the phone.

Cheers

Toby

Mon Jun 01, 2009 11:33 am

Ok guys, I have been through our statements and we have recieved payment from the following.

We were never given a list of these people so would not have known what the payment was for, infact these payments had been highlighted as no one knew what they were.

I have payment from the following people

Mike Sayer (I have your address from your pm so your parts will be despatched tonight on overnight via interlink)
Mike Tanswell (I have your address from your pm so your parts will sent tonight on overnight via interlink)

I have no addresses or contact details for the following people

D. Poulter
CP Short
GD Evans

If the above three people could get in touch on 01473 312266 I can sort refunds or parts.

Mon Jun 01, 2009 11:37 am

I just spoke to Toby and wanted to say on the thread that I very much appreciate his efforts to get this finally sorted out.

Mon Jun 01, 2009 12:15 pm

hoshy wrote:I just spoke to Toby and wanted to say on the thread that I very much appreciate his efforts to get this finally sorted out.

+1

Delivery on next day by interlink isn't too shabby either,

Mon Jun 01, 2009 12:52 pm

Good to see TTV sorting out someone elses foook ups!

Where is Dan?

Mon Jun 01, 2009 2:06 pm

Cheers Toby. Good effort!

Mon Jun 01, 2009 4:25 pm

DanThe wrote:
DanThe wrote: If I dont get my money back I will also be adding negative feedback for TTV and Jhonno
Ok guys, please disregard this statement, as has been pointed out my dealing is with Jhonno and not TTV. Its just annoying how what seems to be a simple group buy can turn into such a shambles

Im not sure if we have had your money, or if we have sent you any parts (contact Toby on the number he posted up).. but if we have had your money but you have not recieved your parts or changed your mind, at no point has anyone from TTV ever said you would not get a full refund and that goes for anyone else too.. But if we have not had your money we cannot refund it.

Im happy for the thread to stay but i would like all company names and info removed as some of the comments give a misrepresentation of the company. I cannot see why this should cause a problem.

Mon Jun 01, 2009 5:02 pm

All sorted cheers Ben

Mon Jun 01, 2009 6:46 pm

benc wrote:
DanThe wrote:
DanThe wrote: If I dont get my money back I will also be adding negative feedback for TTV and Jhonno
Ok guys, please disregard this statement, as has been pointed out my dealing is with Jhonno and not TTV. Its just annoying how what seems to be a simple group buy can turn into such a shambles
Im not sure if we have had your money, or if we have sent you any parts (contact Toby on the number he posted up).. but if we have had your money but you have not recieved your parts or changed your mind, at no point has anyone from TTV ever said you would not get a full refund and that goes for anyone else too.. But if we have not had your money we cannot refund it.

Im happy for the thread to stay but i would like all company names and info removed as some of the comments give a misrepresentation of the company. I cannot see why this should cause a problem.

My initial dealings were with Dan(Jhonno) as well,and he did send me a set of the folded tabs,NOT the milled set.
I assume these were paid for before they left your premises???

I've tried phoning the number you've listed in an attempt to get this sorted, however, no one answered the call, so' i've sent you an email and await your reply.

Mon Jun 01, 2009 9:32 pm

Bad dave

I have no email or PM from you, .. if you could contact us via telephone tomorrow between 8 and 4pm and ask for Toby he will be able to sort everything for you.

Thanks

Mon Jun 01, 2009 9:56 pm

benc wrote:Bad dave

I have no email or PM from you, .. if you could contact us via telephone tomorrow between 8 and 4pm and ask for Toby he will be able to sort everything for you.

Thanks

I sent the email to info@ttvracing.com and marked FAO Ben

You'll probably see it in the morning.

Tue Jun 02, 2009 1:11 am

ok no worries we will sort it out.

Tue Jun 02, 2009 9:56 am

e-mail sent Mr Dawson, im unsure why you could not get through, there are three people answering phones all day and no one else had trouble getting through to me yesterday from the forum!

Tue Jun 02, 2009 9:33 pm

Refund cheque from TTV received today, as promised and one day after asking. I'll say it again - very impressed with TTV, they're doing an outstanding job sorting this mess out (which wasn't/isn't part of their remit given the problems and root causes) and i've found them friendly, professional and understanding. Traits not shared by the organiser of this group buy...

Cheers Toby!

Tue Jun 02, 2009 10:36 pm

am i supposed to be phoning to sort either a delivery or a refund? earlier posts suggested as one of the paypal list i was getting mine sent out. would have expected them by now.

Tue Jun 02, 2009 11:21 pm

If you have not recieved anything, then I dont have an address or contact details or its on its way, please ring me to sort it out as all refund and parts have been sent to my knowlege.

Also be handy toknow your name and I can check for you in the morning.

Thanks

Toby

Wed Jun 03, 2009 12:02 am

TTVRacing wrote:If you have not recieved anything, then I dont have an address or contact details or its on its way, please ring me to sort it out as all refund and parts have been sent to my knowlege.

Also be handy toknow your name and I can check for you in the morning.

Thanks

Toby

toby,

im nick clarkson, you posted my name earlier as one of the paypal lot.

probably not going to have much time to phone you during working hours as im on a bad shift this week. ill see if i can make some time tomorrow though.

Wed Jun 03, 2009 9:54 am

Ahh Mr Clarkson, you are an unverified buyer on paypal. I have checked the records this morning for you to find out whats happened and it seems you have payed but not put your delivery address in paypal so it is showing a completed transaction but unverified.

Please let me have your delivery address and I will send the parts immediatley.

Hopefully everyone is sorted now but if there is anyone not happy please just get in touch.

Thanks for everyones co-operation in sorting out this mess and your kind words in pm's and emails are greatfully recieved, I'm just sorry it didnt go smoothly for any of us.

Cheers

Toby

Wed Jun 03, 2009 10:38 am

I must ring about mine still Toby. Just up the walls all week...
I'll try give a call later on and sort it out.

Dave.

Wed Jun 03, 2009 6:35 pm

TTVRacing wrote:Ahh Mr Clarkson, you are an unverified buyer on paypal. I have checked the records this morning for you to find out whats happened and it seems you have payed but not put your delivery address in paypal so it is showing a completed transaction but unverified.

Please let me have your delivery address and I will send the parts immediatley.

Hopefully everyone is sorted now but if there is anyone not happy please just get in touch.

Thanks for everyones co-operation in sorting out this mess and your kind words in pm's and emails are greatfully recieved, I'm just sorry it didnt go smoothly for any of us.

Cheers

Toby

you have pm my good man.

Wed Jun 03, 2009 6:54 pm

Thanks Nick all sorted for you

Cheers

Toby

Wed Jun 03, 2009 6:58 pm

TTVRacing wrote: Hopefully everyone is sorted now but if there is anyone not happy please just get in touch.

Hi, sent you an email last night to info@ttvracing.com about the incorrectly made tabs I have

Wed Jun 03, 2009 9:37 pm

Can you ring me please tonight on 07747863032 cheers Toby

Wed Jun 03, 2009 10:14 pm

Thanks Toby, just sent pm with the details

Wed Jun 03, 2009 10:45 pm

TTVRacing wrote:yes no problem 4 more tabs on the way monday for tuesday delivery

Cheers

Toby

Hi Toby.

The four tabs arrived today, many thanks for that.

I have been through the whole thread and edited any of my posts with negative comments which I wrongly assumed to be the case with TTVRacing.

I think I speak for everyone involved when I say you and your company have gained a lot of respect on here for entering what must have seemed a hostile forum and sorting out this mess in such a gracious, professional, gentlemanly and efficient manner.

Johnno.
You haven't given your side of the story here.

In this case Toby and his colleagues have clearly gone out of their way to clean this up and you haven't yet commented...?

Thanks for the pm though, it is very difficult for the rest of us to be sure exactly what has gone on, but anyway, it looks like most of us are sorted out now..?

Thu Jun 04, 2009 11:11 am

Just for the record, my refund arrived yesterday. Thanks very much, Toby.

Dan - I don't know if there's more to this than meets the eye but right now you're not doing yourself any favours by keeping quiet - everyone has seen you posting elsewhere on the forum and imho it's looking like you owe us all an apology!

Thu Jun 04, 2009 12:31 pm

DRIFTBOY wrote:
TTVRacing wrote:yes no problem 4 more tabs on the way monday for tuesday delivery

Cheers

Toby
Hi Toby.

The four tabs arrived today, many thanks for that.

I have been through the whole thread and edited any of my posts with negative comments which I wrongly assumed to be the case with TTVRacing.

I think I speak for everyone involved when I say you and your company have gained a lot of respect on here for entering what must have seemed a hostile forum and sorting out this mess in such a gracious, professional, gentlemanly and efficient manner.

Johnno.
You haven't given your side of the story here.

In this case Toby and his colleagues have clearly gone out of their way to clean this up and you haven't yet commented...?

Thanks for the pm though, it is very difficult for the rest of us to be sure exactly what has gone on, but anyway, it looks like most of us are sorted out now..?

+1 for me

TTVRacing if there's anything else you want me to change on this thread pm me.

Thu Jun 04, 2009 1:18 pm

Ok guys, thanks. My priority is to make sure everyone is happy with the parts or the refund so I can sleep at night. LOL

I would like to appologise for the hassle anyway as we should have kept an eye on the forum thread from day one, then it would have never got this far.

I was horrified when a friend notified me we had bad publicty on the site and people were nt happy hence I came on to sort it out.

Im glad you have come up with a new method for group buys hopefully to protect the forum members and any future companies involved from this happening again.

As long as everyone is happy, I'm happy so lets put it behind us and leave it there.

Keep it sideways and smokin fellas LOL

Cheers

Toby

(Any probs give me a shout 01473 312266)

Thu Jun 04, 2009 1:25 pm

I have spoken to Dan on the phone, He will be posting and he has assured me he is not avoiding the situation.

From what he has told me he is trying to get his head around the whole situation before he blurts out a post that could possibly make things worse.

Thu Jun 04, 2009 1:42 pm

Give Dan a break, although I'm not to happy he didnt defend us, and didnt explain what happened, everyone makes mistakes and he was emabarresed enough when he realised the drawings and quantities were incorrect etc and we had already made the parts. We are all only human and im sure we have all made plenty of blunders in the past LOL.

Life is too short to have enemies, lets just put it behind us and move on!

(That is from me personnaly, not the company)

Toby

Thu Jun 04, 2009 1:50 pm

Well said Toby. Dan can't help having homosexual hair and being massively over enthusiastic over things

I'm sure he will clear things up soon enough.

(Toby, If I can assist in anyway feel free to email me. I'm only down the road from you guys I believe?)

Fri Jun 05, 2009 9:50 pm

Interlink delivered a set of tabs today.

Many thanks to Toby and Ben at TTV for sorting out this mess.

I think it's safe to say,TTV's customer service has been exemplary

Sat Jun 06, 2009 2:03 am

interlink left a card for me today so i assume they are in the depot waiting for collection.

Sat Jun 06, 2009 11:14 am

Everything has arrived and looks good. Thanks again Toby.

Yeah, everyone can make mistakes it's what you do to fix them that counts.

Do you make any other e30 bits we could buy??