www.Ca-Automotive - complete BANKERS

[dale325i]

How to get messed around for 8 weeks, completely lied to for 8 weeks and end up with nothing afetr 8 weeks except high stress levels, all the above can be brought from ca automotive direct, but if its products you want, then i wouldnt touch them with a barge poll, 8 weeks ago i ordered a 288/288 shrick cam from them, Roy the tosser owner asked me what i was doing about the cam kit, i said i was going to buy it from korman racing in the usa as they do a racing/road cam kit for the m20, Roy- i can get them for you no probs and i will save you on the import tax, ok bargin, so i paid up, the shrick cam turned up in 7 days, the cam kit was coming from the usa, so i gave it 3 weeks, no kit, so ive wrang Roy the tosser, he said ive paid korman racing and the order was put in 3 weeks ago, i will email them and chase them up, 2 weeks later ive wrang Roy the tosser up and still no news, Roy- Korman racing are a really hard company to deal with and are impossible to get hold of, i will chase them up again for you, 2 weeks later again ive wrang the tosser and still no news, Roy- bloody korman racing, i just cant get hold of them, so what ive done is get my mate in the usa to order them direct, they should be here in 3 weeks, So ive put the phone down gone on to korman racing webb site got the phone number wrang them and got straight through, they have recived no contact from ca automotive, they have recived No money either, they said they will double check all there emails and to call back later, which i did and got through first time straight away again, they had no emails or anything from ca automotive. so ive wrang Roy the tosser he was trying to to lie his way out of it until he tripped himself up big time which proved he didnt put the order in, when i pointed out as to what he had just said he then started saying i dont need to take all this being called a liar bla bla. He had put the order in to his mate in the usa a few days before, but i didnt want to deal with this tosser no more, so he agreed to put the mony back on to my card, monday i wrang up korman racing and got through straight away again and put my order in for the cam kit, which will be here in 5 DAYS, on average for me to get through to ca automotive ive had to phone them 10 times to get throgh once, in the meantime ive had to put the sparyer of twice as he is spraying my enginge bay before the 2.7 goes in, ive had to put the mechanic of 3 times and there is someone waiting for 8 weeks now for my old engine, and the engine builder guy doing mine has been waiting 8 weeks to finish of my engine, and of course myself, 5 people all getting messed around by Roy the tosser @ ca automotive. thankyou rant over

[Borderbmw]

That sounds all to familar to me mate,if the guy had held his hands up at the start and said i havent ordered it,then its still a pain in the arse but fair enough!
I was going to order something from CA,but now i think ill go elsewhere for it.

Sorry you got messed around,and the guys in the USA came through without any hassle.

[dale325i]

Hi Borderbmw, your right, why lie at the start, or if he had sent them an email with no reply why not try and phone them, it says it all really, there`s roy the tosser at ca automotive telling me what a nitemare and how hard korman racing are to get hold of, yet 3 times ive called korman racing and got through first time and found them a delite to deal with, about 8 times ive called ca automotive and each time its taking me about 10 goes before i get through and they were not a delite to deal with

[bootyman]

Sorry to hear of your troubles Dale. I must say that i've been ordering stuff off Roy for about 2 years now and he's always delivered. I even organized a forum group buy of front strut and whilst it took slightly longer than he said it would, everything turned up and everyone was happy. I dont know what happened in this case, but i do know that when i ordered my FK coil-overs from him, it took ages to arrive, then it was the wrong one, so i had to wait weeks again for the correct one to arrive. I know that this was no fault of Roy's as FK are very difficult to deal with (I've heard this through several distrubutors) As a result Roy gave me a big discount and sorted me out with some other goodies for my trouble, and i know he's now stopped dealing with FK because of what happened so i'm sure this is a one off incident

Anyway dude, i know this is off topic, but if you want to get rid of any of your stainless steel engine bling then let me know cause i want them otherwise i'll just come round and steal them. Gosh, i've got quiet a bit to steal now. M3wanbe's 3.2 engine, your bling bits, anyone else got something nice on theri car i can come and steal ?

[dale325i]

Hi Bootyman, No bling for sale it all stayin put, and your more than welcome to come and nick the parts, first you got to find me, thats the easy part, but the car is guarded by 3 pit bulls with aids, land mines, i have 3 full time ex sas snipers placed on my roof, and when i go out i have a band of ex foreign legion mercenarys that follow me and its got a toad alarm hows your car after the mot tosser tried to write it off

[bootyman]

It's not easy to steal then? My car is now booked in to the bodyshop for Monday 9th of May. They've agreed it need a respray and are paying the bodyshop Ԛ£5k. Ԛ£3k for labour and Ԛ£2k for paint and new front bumber. They are however not willing to pay to have the interior taken out and re-fitted after, so i'm keeping a close eye on any damage there. If i had my way, i'd just take the money and leave the car with a cracked bumper. I'd buy a nice sport and go away for a couple of weeks too They are so convinced thay're being ripped off that they've asked to be there when the car is getting sprayed just to make sure it gets done otherwise i probably would have gone for a colour change and tried to get another feature in a mag

You car is going to be very rapid when you get that 2.7 done and whack the noz on top mate. I'm desperate for a M3 transplant, but failing that, i might just go for a big bottle of 100bhp noz to satisfy my thirst for more power. You're engine bay is still my hero, but watch out coz i'm not that far behind you now mate

[M5pilot]

Hi Dale!

Sorry to hear you've been messed about yet again!

I've heard not so good reports about CA Automotive in the past aswell.

Just to be caught lying like that once is enough to tell people what kind of mentalilty they have. They treated you like shiit which means they could treat the next customer like shiiit.

Anyway, good luck in completing your car. Must be getting bored waiting because of Roy the Tosser.

[dale325i]

Hi Sal,

Must be getting bored waiting because of Roy the Tosser.

you know him then yeah well bored, i was looking back at an old email from fozzymonster aka mark, tellin him the car would be finishes end of feb, now its looking more like end of may thanks to roy the tosser, thankgod i brought a suzuki gsxr600 last month as that has kept my mind of my car

[bootyman]

Dale i e-mailed Roy and asked him what went wrong with your order and below is his answer. Please dont think i'm trying to get involved, but like i said i've been dealing with Roy for a while now and i've also sent a few zone members to him for stuff and he's always come through so i only thought it of interest to everyone if i could find out what was going on.



Hi to all members , this is Roy at CA Automotive .

I would like a chance to respectfully correct Dales ( somewhat understandable but incorrect ) statements about his order .

It is true that Dale patiently waited a ridiculous amount of time for part of his order , a cam accessory kit from Kormann USA ,with no result from us which we regret ;
the Schrick camshaft ordered at the same time though arrived within about 8 days , well within the stated 10 day delivery period . His previous order with us for polished engine parts etc also arrived in timely fashion as I recall , and bythe customers own admission at a very fair cost .

We contacted Korman by e mail several times and got only two replies , asking us to remove the e mail stationery we use and re send , which we did . No reply back . We rang them , to be told sales staff were busy and would call back . They did not.

During all this time we are also asking Bimmerworld to try and source these items for us . They stated that Kormann were difficult to deal with too .

Finally bimmerworld sorted out the order for us( they told us they were delayed at their end due to race days etc ) and e mailed the invoice for us to pay .Dale rang up a few days later , again I expained the situation but by then dale had rung Kormann and succesfully placed the order obviously with a different staff member than had received our calls or e mails ; they apparently said they had not heard from us ( untrue ) , so fair enough , I understand Dale getting angry and shouting down the phone that I had lied and messed him about .

At all times previously though I made it clear he could cancel the order anytime he was tired of waiting and I would give him a full refund without question . Dale chose to carry on waiting . Once he cancelled he got a refund same or very next day .

I have on my PC all the emails to bimmerworld and kormann that sustantiate what i say above , I tried to e mail these to Dale at an aol.com address we had for him but they just bounced back ....

Let me just conclude with one simple question ...WHY ON EARTH WOULD I LIE AND SAY I HAD ORDERED SOMETHING WHEN I HAD NOT ? WHAT COULD I POSSIBLY GAIN APART FROM BAD PUBLICITY AND A LOST CUSTOMER ? WHY?

As is usually the case , just one or two bad events like this can cast an unfortunate shadow on a company irrespective of the many hundreds of other successful orders with happy customers that company may have .

We try our best with all orders , but sometimes we DO fail either due to our own fault or knock on effects from other other suppliers , I just ask you to bear in mind there are always at least two sides to any situation .

In parting I would like to extend a public apology to Dale for all the inconvenience he suffered.

[M5pilot]

Bootyman,

do you have shares in CA?

No, serioulsy, we are all prone to making mistakes and a company does not deserve to have its name ruined just because of a few mess ups.

I'm sure after this CA will up the level of their service to something like motorsportworld.

[dale325i]

why is it i can wring up korman racing and order it myself all in five mins and ca automtive couldnt get it in 8 weeks,

We contacted Korman by e mail several times and got only two replies , asking us to remove the e mail stationery we use and re send , which we did . No reply back . We rang them , to be told sales staff were busy and would call back . They did not

so if someone dont answer your emails you call them, if they say they will call you back and they dont, then you call them again the next day, that way you dont leave a customer hanging around for 8 weeks

[bootyman]

M5pilot, no i dont have shares in CA. I got proper fcuked about when i was building my car and there were only a couple of companies that came through on their promises and CA was one of them. I didn't want my fellow zoners to to go through what i went through, that's why i pushed everyone who asked about products towards them.

I'd be very upset if i ordered something that's meant to take a couple of weeks to deliver and it took 8 weeks. In-fact i'd be spitting blood, but i think it's only fair that a mans reputation that he's built up over years doesn't get killed over 1 bad incident with Dale. Something similar happened on the E36 coupe forum too. My mate had a bad experience with Joe at Hypertourismo and he bashed them on the forum. He had every right to be angry just like Dale, but he very nearly put the poor man out of business because of it, cause words get round. After he'd calmed down, he realised the enormity of what he'd just done and posted up another thread trying to restore Joe's credibility. Now they are really good friends and guess where he gets most of his stuff from

I guess the long and short of it is that Dale got a raw deal by anyone's standard. All i'm saying is that lets not let 1 mistake by a man be the death of his business. Surley you can see where i'm coming from?

[technoviolet]

Dale,sorry about your recent hassle.In fairness to roy and c.a.automotive,I ordered an eisenmann exhaust system through them a few weeks ago and it arrived bang on time.They also rang me back to check if i had recieved it.I found their service very good.

[dale325i]

i agree with you bootyman, iam not looking for a witch hunt, but i wont be using them again

[bootyman]

That's only fair Dale that you wont be using CA again. I'd be preety stupid to take my car for an MOT back to the same muppets that crashed it cause i've abviously had a bad experience with them. Hmmm. Saying that, if i took my car back there every year, i could end up with a Ԛ£5k respray each year. Doesn't sound like a bad idea does it?

I also have a couple of other companies that i wont use like PSG, who originally built my car for Brian Harvey. I found their servive very poor and their attitude when i rang to chase my order very rude indeed, but then that's just my experience with them. I'm sure there are thousands of folks out there who will di-agree and tell me what a wonderful company they are

[E30Adam]

Just my 2 pence worth but I've used Roy at CAA and found him to be very helpful and my goods arrived in a timely fashion.

[dale325i]

Hi Adam, i was surprised when the cam shaft turned up after only 7 days, just imagine if my can kit had turned up a few days later, then i would be singing his prasies on here, but instead i was lied to on quite a few occasions, kept waiting for 8 weeks for something that should of taken no more than a week and in the end having to get the cam kit myself, i have full rights to be p!ssed of, but as i say its not ment as a witch hunt

[m3wanabee]

If he was told by the supplier that the item was on its way to you and then he relaid that information onto you it would mean he wasnt lying after all.

[dale325i]

roy told me when i wrang him after 3 weeks that the order was put in to korman racing and that he had paid them, then 5 weeks after that i wring korman racing and they know nothing about the order, nor had they recived any money from ca automotive, now roy is saying that he didnt say to me he had paid them when i know for 100% that he did say it and then he tripped himself up big time by saying korman sent him an email after 3 weeks telling roy to put the order into korman racing on the right email form or something, like that, so roy called korman racing to be told that the sales staff were busy and they would call back later, so if they dont call you back then you call them the next day, not just leave it for weeks on end

[bigrimz]

i havent heard that much bad stuff about CA .. BUT as bootyman said.. companies like FK are a pain to deal with and i think alot of FK suppliers will confirm.. i know people make mistakes when they are in the middle.. but it should be upto the company to keep the customers informed ? thats what keep these companies going, and builds up there rep.. if you are honest with people.. most people will respect that more then overdue delivery dates i think !

[dale325i]

well lads iam really p!ssed of with ca automotive even more now, here are the facts, you make your own mind up,,, to phone and get through to ca automotive ive had to dial on average 10 times to get through to them once, and that wasnt a one of as ive called them 6 times, korman racing (usa) called them 4 times and got through first time evrytime,,,, ca automotive 8 weeks and ended up with no cam kit and a load of lies and my Ԛ£300 sitting in there bank account for 2 months, Korman Racing, i phoned them on tuesday april 26th to order the cam kit and it arrived this morning 29th, Big respect to www.kormanfastbmw.com for a truely professional service, now iam of to the engine builder to finish my engine of, iam happy its here, but roy the tosser has taken the edge of it abit.

[Jhonno]

Big respect to www.kormanfastbmw.com

some rather tasty stuff on there!!

[e30_Turbo]

Dale,

Let us know when she's in and running and I'll take a drive down and see ya mate....

Mark.

[bootyman]

At least you've got the stuff now mate. Unfortunatly these things happen when you're building a car, engine or whatever. Just put it dowm to experience and enjoy getting you baby sorted out mate and when it's done I'll come down too as i'm only up the road in Erith and we can have a blast round the M25 or something

[dale325i]

Hi Jhonno, loads of tasty stuff, a man could spend alot of money on that site Hi Fozzy (mark) yeah meet up soon mate, i might come to yours so i can get that miliage racked up Hi Booty(ben) Yeah we will have to meet up, i havnt seen your car in the flesh yet, hopefully my car should be ready by end of may

[bootyman]

Dale i've got mine booked in for 9th May for the respray, so end of May is perfect for me. You'll have to tell me who done you Noz cause i'm going to go that route once i get my ECU remapped and a new chip fitted. It doesn't look like i'll be getting an M3 lump for a while now. 1. I cant find any and 2. The couple that are floating around are either too expensive or not perfect

[Davenotouring]

Ben,

Are you talking E36 M3 lump?

Also...

There's lots of stuff on that American site for the M30 3.5 engine

[bootyman]

Yeah i am Dave. The only thing with the American sites is how to get the stuff over here. Secondly, if i but something from someone here and they sharfted me then i'll send a few doormen over to have a word, but if i bought it from the States that wont be happening

[bootyman]

Ideally, i want Jason's conversion with Dales bling, bling then i'd really be the king of Pimp's

[Andy335Touring]

Sorry to hear about your probs Dale

Just going to register anouther postive vote for Kormans,i had my schrick cam and cam kit from them a while back.