I sent an e-mail to the guy to apologise for messing him around... here's how it went...
From me:
Hi.
Just a quick e-mail to apologise for the inconvenience I put you through when I cancelled the radiator within an hour of ordering it from you on Friday. I also wish to thank you for refunding my card for the full amount.
Many thanksԚ… and I hope you may be able to help me out with bits for my collection of BMWÔš's sometime in the future.
Giles Ramsden
From him:
Giles,
I must apologise too for being rude to to you on the phone, the pressure here is extreame at the moment, but there is no excuse for rudeness. Hope to speak in the future.
Rich
So in the end, everything's fine.
Just thought I would post this up for everyone to see.
Giles.
