Euro Car parts

Mon Mar 28, 2011 8:53 am

The GSF man told me they have quite a lot of returns on Brembo discs!

Mon Mar 28, 2011 9:04 am

Never had an issue with ECP to be honest. I always check and double check the part numbers before leaving (have been given the wrong stuff in the past).

The knowledge of the average staff member is better than that in Currys or Dixons tbh.

I would say however, that for parts I've looked up more recently ECP was significantly more expensive than GSF.

I'm glad they and GSF exist otherwise we'd be paying full dealer prices or any buying and old rubbish from Halfords.

Mon Mar 28, 2011 9:06 am

What service parts have you been buying from Currys George?

Mon Mar 28, 2011 9:17 am

DanThe wrote:What service parts have you been buying from Currys George?

:p Loads!

Mon Mar 28, 2011 9:18 am

Serpentine belts by Hotpoint

Mon Mar 28, 2011 9:31 am

DanThe wrote:Serpentine belts by Hotpoint

I only bought a Bosch washing machine so it could match my alternator and wipers.

Mon Mar 28, 2011 9:35 am

Meatballs82 wrote: I take massive pride in my job

Good to hear

Come on guys - less negativity needed !

If we play our cards right this gent could get us some good deals on Lemforder bushes, Contitech Belts and all the other OEM stuff that we ALL need !

PM me your number fella - If you can guarantee that the stuff I order from you will be the right stuff I'm working on a nice parts order at the moment - and I'm all for getting a deal

Mon Mar 28, 2011 10:14 am

Meatballs82 wrote:I take massive pride in my job, I have not been running my mouth, made no accusations on any particular company, just expressed a view that a certain company will not survive. shoot me!

I find your enthusiasm for a company who view you as little more than a trained monkey operating a catalogue system completely unfathomable. All this talk about 'we' - is it a co-operative or something?

Mon Mar 28, 2011 11:58 am

DanThe wrote:The GSF man told me they have quite a lot of returns on Brembo discs!

Just goes to show - I think both GSF and Euros both sell rejects and all kinds of dodgy branded stuff.

Mind you, I had a set of new rear discs fitted in Germany by a BMW dealer in Munich and they failed massively with massive cracks after a week - go figure.

Mon Mar 28, 2011 11:59 am

snakebrain wrote:
Meatballs82 wrote:I take massive pride in my job, I have not been running my mouth, made no accusations on any particular company, just expressed a view that a certain company will not survive. shoot me!
I find your enthusiasm for a company who view you as little more than a trained monkey operating a catalogue system completely unfathomable. All this talk about 'we' - is it a co-operative or something?

Wow you're a bitch.

Mon Mar 28, 2011 12:01 pm

I have to admit i have had better experiences with GSF than ECP, plus GSF do tend to be cheaper and i have never had any quality issues with GSF parts either.

Despite them being further away its so much cheaper to go there, plus whenever i need parts ECP are always out of stock, always walking into GSF and walked out with the parts.

Mon Mar 28, 2011 12:04 pm

I personally think Euros car parts are very good, But I only buy the likes of lemforder, KWP and Nissin, so the quality is spot on.

Add to this I get a very very good discount, I really can't complain.

Mon Mar 28, 2011 6:28 pm

Personally, i've been using ECP for the past couple of years for most of my parts, never had a problem with anything. As for pagid brakes, well, you get what you pay for. If your throwing the car round a track and braking like you've got a pair, then no, pagids don't cut it. But for every day driving on the street, they do the job fine. I couldn't care less about where they're made, as long as it keeps the costs down. Can almost garantee that ALL cars are fitted with something made in china out of the factory. Thats just my opinion.

Mon Mar 28, 2011 7:23 pm

m8782538 wrote:I have to admit i have had better experiences with GSF than ECP, plus GSF do tend to be cheaper and i have never had any quality issues with GSF parts either.

Despite them being further away its so much cheaper to go there, plus whenever i need parts ECP are always out of stock, always walking into GSF and walked out with the parts.

I sometimes wonder if GSF's stock consists of about 3 DIY shelving kits from the local B&Q, generally, you can get better deals from ECP, depends who you know and how big a customer you are. As ive said before though I get better help/advice from GSF which is why I use them, anything in a VTech box stays on the shelf though!

ECP section on the zone would be a massive bonus for everyone involved IMO

Mon Mar 28, 2011 9:24 pm

snakebrain wrote:
Meatballs82 wrote:I take massive pride in my job, I have not been running my mouth, made no accusations on any particular company, just expressed a view that a certain company will not survive. shoot me!
I find your enthusiasm for a company who view you as little more than a trained monkey operating a catalogue system completely unfathomable. All this talk about 'we' - is it a co-operative or something?

trained monkey?! spare me. I was approached by them, started as an s/a and have risen to sales manager in less than a year. And my wage now affords me alot more than a bunch of banannas, hence my new ride. So If its unfathomable to you why I should be passionate about a company that has been so good to me, after 5 years hard slog at vw for fuck all then thats your problem pal!

and if you think the catalogues are easy think again, they are good, but a good advisor will always take the time to doublecheck on the dealer cats before sending parts out, we take pride in our returns rates!

Realoem or bmw fans are free for all, so if you go in with your partnumbers ready then surely all will be fine? after all, monkeys can do it cant they?

Mon Mar 28, 2011 9:32 pm

capri_rob wrote:
Meatballs82 wrote: I take massive pride in my job
Good to hear

Come on guys - less negativity needed !

If we play our cards right this gent could get us some good deals on Lemforder bushes, Contitech Belts and all the other OEM stuff that we ALL need !

PM me your number fella - If you can guarantee that the stuff I order from you will be the right stuff I'm working on a nice parts order at the moment - and I'm all for getting a deal

Hi mate, for some reason I can't pm ya, Keeps spazzing out for some reason...

call Leicester branch and ask for Matt - 01162045780

Happy to help you get a deal mate!

Mon Mar 28, 2011 9:33 pm

Meatballs82 wrote:
snakebrain wrote:
Meatballs82 wrote:I take massive pride in my job, I have not been running my mouth, made no accusations on any particular company, just expressed a view that a certain company will not survive. shoot me!
I find your enthusiasm for a company who view you as little more than a trained monkey operating a catalogue system completely unfathomable. All this talk about 'we' - is it a co-operative or something?
trained monkey?! spare me. I was approached by them, started as an s/a and have risen to sales manager in less than a year. And my wage now affords me alot more than a bunch of banannas, hence my new ride. So If its unfathomable to you why I should be passionate about a company that has been so good to me, after 5 years hard slog at vw for **** all then thats your problem pal!

and if you think the catalogues are easy think again, they are good, but a good advisor will always take the time to doublecheck on the dealer cats before sending parts out, we take pride in our returns rates!

Realoem or bmw fans are free for all, so if you go in with your partnumbers ready then surely all will be fine? after all, monkeys can do it cant they?

Beautifully said, Mr Balls

Mon Mar 28, 2011 9:44 pm

Meatballs82 wrote:
a good advisor will always take the time to doublecheck on the dealer cats before sending parts out, we take pride in our returns rates!

Is there any chance of you transferring to the Ipswich branch then? I personally like ecp because they can supply O.E parts quickly and cheaply.

BUT...... my local staff would not know the difference between a alternator and there arse hole, I ring with a registration number and/or a chassis number and order the parts. 5 times out of 10 I get the wrong part.

Also there refund policy on faulty parts is a nightmare!! I have been waiting since Christmas for a re fund on not one but two faulty steering racks.

Mon Mar 28, 2011 9:49 pm

I was ripped off by ECP a while back.

When parts (air filter and a small rubber pipe seal thing) were ordered, the specific instruction was given, "please bring change I only have a twenty quid note" and they turned up with no change. They said they would bring some later in the day, a total of about eleven quid. Never showed up. Called the office, didn't know what I was talking about, and wouldn't bother chasing up a cash payment error anyway.

Mon Mar 28, 2011 10:00 pm

If you have the paperwork still I would take it back and get a refund! if you signed for it there will be a record of the delivery on file.

warranty claims can be frustrating, but I assure you the percentage of faults is low, compared with the volume we sell!

Mon Mar 28, 2011 10:14 pm

Take no notice of snakebrain, he wears tinfoil hats of a night time while researching the new world order

Mon Mar 28, 2011 10:15 pm

Euros can be real annoying! The best thing to do is find a smart guy/gal in there and just ask for him/her when you ring up. Because some of them can be so retarded. I was asking about a Bosch high pressure diesel pump on a Combo and he's asking me is that the one on the engine? You could tell he never had a clue! When I ring up if I've never heard the voice before I ask for someone else lol

Mon Mar 28, 2011 10:25 pm

Kieran_n22 wrote:Euros can be real annoying! The best thing to do is find a smart guy/gal in there and just ask for him/her when you ring up. Because some of them can be so retarded. I was asking about a Bosch high pressure diesel pump on a Combo and he's asking me is that the one on the engine? You could tell he never had a clue! When I ring up if I've never heard the voice before I ask for someone else lol

I'm sure all he was checking is if you wanted the lift pump in the tank, or injection pump, just to be sure. Not every customer knows exactly what they want, which can and does cause problems too!

Mon Mar 28, 2011 10:33 pm

Meatballs82 wrote:If you have the paperwork still I would take it back and get a refund! if you signed for it there will be a record of the delivery on file.

warranty claims can be frustrating, but I assure you the percentage of faults is low, compared with the volume we sell!

I couldn't really give two shts about the £11, just ticked me off that the guy on the phone was told about change and didn't make the point to the delivery guy (screw up #1) then the delivery guy didn't bring change like he was told (screw up #2) and then said he'd come back later in the day (lie #1) and didn't (screw up #3) before I had to phone up and be told they didn't know about the order (lie #2) and that they wouldn't sort out something that had been paid for in cash (screw up #4) - so it's like, how wrong can you get a single transaction?!

On the plus side, the parts were correct, they were cheap, and they were delivered very quickly.

Mon Mar 28, 2011 10:54 pm

Meatballs82 wrote:Realoem or bmw fans are free for all, so if you go in with your partnumbers ready then surely all will be fine? after all, monkeys can do it cant they?

My local branches (Redhill and Crawley) use so it helps. I make sure things i right and always collect to make sure.

The staff ability/attitude varies though.

Mon Mar 28, 2011 10:58 pm

wish i could afford not to give a shit bout 11 quid! gets me about 40 miles these days...

I know how frustrating it can be getting bad service, I just managed to get rid of talk talk...

Mon Mar 28, 2011 11:14 pm

bss325i wrote:
Meatballs82 wrote:Realoem or bmw fans are free for all, so if you go in with your partnumbers ready then surely all will be fine? after all, monkeys can do it cant they?
My local branches (Redhill and Crawley) use so it helps. I make sure things i right and always collect to make sure.

The staff ability/attitude varies though.

We have access to the most common manufacturers parts catalogues, and have our own catalogues too. If checking these doesn't find anything or we still aren't sure if its the right bit we have specialist product managers on the phone or email to help us try to source whatever it is you need! the tools are there...

Tue Mar 29, 2011 12:03 am

You know the first two pages of this I could pretty much replace the words GSF and ECP with whichever generic Nancy-boy football team you support and the word part with "generic over payed tart of a footballer". This is pretty much what this thread sounds like. You all like what you like, you take your pick and pay your money.

At the end of the day, are you lot really silly enough to look a gift horse in the mouth if this chap can set up some zone friendly parts ordering for us?

Actually, why am I asking???

Leave him alone, he earns his money doing a job he likes and gets satisfaction from. No one slags any of you lot off for your career choices.

Tue Mar 29, 2011 12:11 am

Very well said, Robbo

Tue Mar 29, 2011 12:31 am

I occasionally have my uses

Tue Mar 29, 2011 12:44 am

Can't say i've ever had an issue with ECP in Milton keynes, GFS is a bit of hassle to travel to as it's in Luton, and I really dislike going into Luton. Although my brother in law owns a car garage so orders the bits in for me on trade price and get most delivered same day from either supplier so as long as they're the right bit, doesn't bother me.

Tue Mar 29, 2011 6:58 pm

E30 zone cash account is live!

Basic trade discount to start, if it works and the monthly spend moves in the right direction your discount will get better! however, I will always give kick ass deals for big orders and group buys.

matthew.gregory@eurocarparts.com

01162 045 783 is my direct line

Tue Mar 29, 2011 7:26 pm

I think it's very harsh to slag off ECP. Customer service and quality of staff is going to vary from each branch.
My local one is good to me. I always get trade price, majority of parts are of good o.e quality and are the correct part.
At some point you're going to get the wrong part or a part that isn't a good enough quality. But you can't expect to pay less and get o.e quality 100% of the time. Infact our genuine parts supplier for our work get parts wrong or parts incorrectly packaged. Which also brings up a point that sometimes it's not the branches fault. Parts sometimes are packed wrong or a batch of products are produced not as high quality as it should be.
No parts supplier is perfect. Stop winging. If you don't like your local branch than use someone else or genuine!

Tue Mar 29, 2011 7:40 pm

Game wrote:I think it's very harsh to slag off ECP. Customer service and quality of staff is going to vary from each branch.
My local one is good to me. I always get trade price, majority of parts are of good o.e quality and are the correct part.
At some point you're going to get the wrong part or a part that isn't a good enough quality. But you can't expect to pay less and get o.e quality 100% of the time. Infact our genuine parts supplier for our work get parts wrong or parts incorrectly packaged. Which also brings up a point that sometimes it's not the branches fault. Parts sometimes are packed wrong or a batch of products are produced not as high quality as it should be.
No parts supplier is perfect. Stop winging. If you don't like your local branch than use someone else or genuine!

Amen brother...

Tue Mar 29, 2011 9:48 pm

Meatballs82 wrote:E30 zone cash account is live!

Basic trade discount to start, if it works and the monthly spend moves in the right direction your discount will get better! however, I will always give kick ass deals for big orders and group buys.

matthew.gregory@eurocarparts.com

01162 045 783 is my direct line

Is this for collection only?