E30 Zone

This is a warning to all zoners, do not go near Midland BM. They have taken me for a ride and are now only offering a refund of the price I paid for parts that were 'lost' in the post.

They have made no attempt to compensate me for all the calls I had to make after they repeatedly failed to call me back, the hassle and the fact that the car has been on ramps for a week waiting for the parts.

The final joke was when the monkey on the end of the phone suggested they didn't owe me anything as it was the courier who lost the parts! Clearly lacking any business, or even common, sense.

BEWARE!

has any company anywhere ever compensated for calls made and hassle incurred? theyve compensated for lost parts i think thats as much as you can realistically expect.

Midland BM are con artists end of, no doubt about it.

Just looking at some of the stuff they list on ebay tells you this

DanThe wrote:Midland BM are con artists end of, no doubt about it.

Just looking at some of the stuff they list on ebay tells you this

Link

fuzzy wrote:has any company anywhere ever compensated for calls made and hassle incurred? theyve compensated for lost parts i think thats as much as you can realistically expect.

Yes fuzzy, quite often if you kick up enough of a fuss, in my experience you get something back - most companies realise that it's easier to chuck you £20 than to continue with the bother of an irate customer who definitely won't spend money with them again.

The lack of existence of a presidence is of no relevance to me.

Anyone for an M52 (doomed) 2 litre?

http://cgi.ebay.co.uk/BMW-E36-3-Series- ... dZViewItem

id have thought most companies know you wont spend anymore with them after the fallout so arent interested in whether you complain or not and most wont care about buying your silence . i know if i had a fall out with a customer that was outwith my control i wouldnt give then the time of day again never mind any hard cash.
depends on whether the company is desperate for any future business or not i suppose.

perhaps, but an easy way of avoiding this hassle for others would be just to avoid them. I've had hassle free parts from other breakers and so will know never to use Midland again, was just hoping to help others avoid making the same mistake.

ive just checked my ebay account and ive had dealings with the user lonecocksman from midland bm previously. not a single problem occured in our dealings with positive feedback left from both sides. mistakes happen even to the best of us..

ive used them in the past and i have to say never had any problems ,

fuzzy wrote:id have thought most companies know you wont spend anymore with them after the fallout so arent interested in whether you complain or not and most wont care about buying your silence . i know if i had a fall out with a customer that was outwith my control i wouldnt give then the time of day again never mind any hard cash.
depends on whether the company is desperate for any future business or not i suppose.

That’s why you’re a labourer and not in marketing - literature dictates that customers which actually follow a formal complaints procedure (be it a letter to customer services or a call etc) are the most loyal customers and as a result its general practice to compensate those that complain.

ive dealt with midland bm a lot of times as im local they are cheaper than most bm breakers and the do the work you pay them to do not like other garages everybody to there own

Demlotcrew wrote:

fuzzy wrote:id have thought most companies know you wont spend anymore with them after the fallout so arent interested in whether you complain or not and most wont care about buying your silence . i know if i had a fall out with a customer that was outwith my control i wouldnt give then the time of day again never mind any hard cash.
depends on whether the company is desperate for any future business or not i suppose.

That’s why you’re a labourer and not in marketing - literature dictates that customers which actually follow a formal complaints procedure (be it a letter to customer services or a call etc) are the most loyal customers and as a result its general practice to compensate those that complain.

a labourer? im a qualified self employed joiner with no problems with previous customers. my other post also states that it depends on how the customer or client reacts to the problem that will dictate how it is resolved. be a c**t and you will get nothing .literature dictating or not.loyal customers are borne from previous good contracts and relations.

surj wrote:ive dealt with midland bm a lot of times as im local they are cheaper than most bm breakers and the do the work you pay them to do not like other garages everybody to there own

Im 30ish miles away and have only heard about their overpricing of everything from local BMW owners.

Have also been told over the phone they have a specific part and to 'call in' to pick it up, but when I phone before making the journey the next guy on the phone tells me they dont have the part
That has happened twice, I wont attempt to try a third time.

fuzzy you've just been reeled in!

everyway to a tradesman heart is to call them a labourer

DanThe wrote:

surj wrote:ive dealt with midland bm a lot of times as im local they are cheaper than most bm breakers and the do the work you pay them to do not like other garages everybody to there own

Im 30ish miles away and have only heard about their overpricing of everything from local BMW owners.

Have also been told over the phone they have a specific part and to 'call in' to pick it up, but when I phone before making the journey the next guy on the phone tells me they dont have the part
That has happened twice, I wont attempt to try a third time.

in those circumstances i would agree with you.

fuzzy wrote:

DanThe wrote:

surj wrote:ive dealt with midland bm a lot of times as im local they are cheaper than most bm breakers and the do the work you pay them to do not like other garages everybody to there own

Im 30ish miles away and have only heard about their overpricing of everything from local BMW owners.

Have also been told over the phone they have a specific part and to 'call in' to pick it up, but when I phone before making the journey the next guy on the phone tells me they dont have the part
That has happened twice, I wont attempt to try a third time.

in those circumstances i would agree with you.

That sort of thing really p1sses me off, had a similar story with some muppets in Bham who are supposed to be 'professional powder coaters', ended up burning £60 odd on fuel due to the amount of trips I had to make because of their constant fu*k ups

DanThe wrote:Anyone for an M52 (doomed) 2 litre?

http://cgi.ebay.co.uk/BMW-E36-3-Series- ... dZViewItem

Simon13 wrote:fuzzy you've just been reeled in!

everyway to a tradesman heart is to call them a labourer

i did think that but l decided not to reply with a sweaty office pen pusher type reply

fuzzy wrote:

Simon13 wrote:fuzzy you've just been reeled in!

everyway to a tradesman heart is to call them a labourer

i did think that but l decided not to reply with a sweaty office pen pusher type reply

Where would they get sweat from? The biggest outlay of energy for the day is pushing a turd out with those types

DanThe wrote:

fuzzy wrote:

Simon13 wrote:fuzzy you've just been reeled in!

everyway to a tradesman heart is to call them a labourer

i did think that but l decided not to reply with a sweaty office pen pusher type reply

Where would they get sweat from? The biggest outlay of energy for the day is pushing a turd out with those types

have you never sat on public transport beside the 1 in 3 ratio of fat sweaty stinking of b.o office worker? ive no idea how they work up a sweat compared to the average building site worker who manages to avoid that b.o stench even after a hard days graft.

Well if I have I must have forced it out of my memory

One thing that comes to mind about office jockeys now you ask is how the younger 'poncey' types (pink tie, spikey highlighted hair) always stink of perfume

DanThe wrote:Well if I have I must have forced it out of my memory

One thing that comes to mind about office jockeys now you ask is how the younger 'poncey' types (pink tie, spikey highlighted hair) always stink of perfume

thatll be the effiminate(gay) type with lots of female friends and who loves sex in the city(the tv program not the action). they account for another 1 in the 3 ratio

So what type of office jockey is the final third? Foreigners?

have you never sat on public transport beside the 1 in 3 ratio of fat sweaty stinking of b.o office worker? ive no idea how they work up a sweat compared to the average building site worker who manages to avoid that b.o stench even after a hard days graft.

fair point there! i was wondering that on the way home yesterday on the tube! you never really say, see a trademen i.e. bricky sweat that much; but a lil bit of heat and the underground becomes a swimmimg pool of sweat!

interesting fact!

Back on topic please.

Chris-W wrote:Back on topic please.

appologies for my part in the o/t ness.
to recap its 2 against and 3 in favour in the original topic, midland bm's customer service.

I read this a bit late.

I bought some parts from them, some of which were damaged, and some were just the wrong parts.

Their responses:

1. Return the wrong part, at my expense paying the postage, and they will send the right part.

2. The damaged parts (which I sent photoes of), they said 'you bought it without viewing' i.e. my fault. It was a leather item I asked 'is it ripped', their answer 'no', and it has a 1" rip right in the middle. Who would dare sell something like that?! They say if I had bought it in person this would not have happened, and that 'they wish they could help but their hands are tied'. I should have got detailed pictures before paying, but trusted them.

They never call back either. Nice company.

3 all fuzzy, you non sweating manual worker you.

fooking hell, what an old thread, i cant even remember this originally.

fuzzy wrote:fooking hell, what an old thread, i cant even remember this originally.

Neither can I, I can still remember what nobs midland bm are though

i was meant to buy some ix running gear from them but they ballsed it up as well glad they did now

whipsey wrote:i was meant to buy some ix running gear from them but they ballsed it up as well glad they did now

I've got plenty of that if you want some